Frequently asked questions

Classifications and age restrictions

What classifies as a concession?

Concession pricing for membership is available for juniors aged 14 years or younger as of December 31, 2020. Valid concessions also include full-time students, aged pension, disability pension, TPI and war veteran pensions. Senior cards do not qualify for concession pricing.

Proof of concession must be provided on game day as requested by venue or Dragons staff.

Please note that concession pricing is not available for gold category seating.

What classifies as a family?

A family membership consists of two adults and two juniors aged 14 years or younger as of December 31, 2020.

All children on a family Red V membership must have their membership placed under their own individual names and a date of birth must be provided for each member on an account.

Can children enter games for free?

Children aged four years or younger will receive free entry to Dragons home games, however they do not get allocated a seat or membership unless purchased.

What do I do if I have a companion card?

Companion card holders are entitled to a complimentary membership of same or lesser value when purchased in conjunction with a ticketed membership. Companion memberships cannot be purchased online and must be processed directly with the Red V membership team by quoting the companion card number and expiry.

Draw and fixtures

When will the 2020 draw be released?

The NRL 2020 draw is expected to be released in late October 2019. The Dragons will have 12 home games in the 2020 NRL season – six games at WIN Stadium, Wollongong, five games at Netstrata Jubilee Stadium, Kogarah and one game at the Sydney Cricket Ground (Anzac Day fixture).

Is Anzac Day a Dragons home game? Is it included with my membership?

The Anzac Day game is a Dragons home game in 2020. This game is included in the following membership packages:

  • Platinum
  • Full season
  • Kogarah Plus

All Red V members will also receive a discounted pre-sale for this game with details to be communicated via email.

Please note the Anzac Day game alternates as a home game between the Dragons and the Roosters each year. In 2019 and 2021, the Anzac Day fixture is a home game for the Roosters, and Red V members will be unable to use their membership cards for entry.

Game day

What do I do if I forgot, lost, or haven’t received, my membership card?

Please see Red V staff at the below locations on home game days and we can print a paper ticket for entry:

  • Netstrata Jubilee Stadium, Kogarah – Membership ticket window at Gate D ticket box office
  • WIN Stadium, Wollongong – Membership ticket window at Gate A ticket box office
  • Sydney Cricket Ground (Anzac Day only) – Roundhouse box office at Gate E

How do I register my banner or flag to bring to games?

Red V members and fans are invited to register their banners or flags for Dragons home games. Please note that any content deemed as offensive or inappropriate may be refused by the club or the venue.

To register your banner, please email redv@dragons.com.au with your full name, contact number, email address, banner dimensions, and banner description (with images if possible) no later than 5pm the Monday prior to the match you are attending to register your banner.

How do I request a birthday announcement for game day?

The following procedure should be followed for a birthday announcement at Dragons home games:

  1. The birthday person must be a current Red V member and their birthday must take place on the day before, day of, or day after a Dragons home game
  2. An email should be sent to redv@dragons.com.au at least 2 weeks before the requested home game with the Member’s name, date of birth and an image of the member for the big screen.

Please note all requests cannot be guaranteed.

General questions

When will my Red V Membership expire?

Your Red V membership commences on the date of purchase and expires on October 31, 2020.

How can I get a refund on my membership?

Please read all the package descriptions thoroughly as refunds will not be issued for games that cannot be attended or changes in personal circumstances.

Refer to terms and conditions for more information on our refund policy here.

What's the difference between Red V, Leagues Club and District Football Club memberships?

St George Leagues Club, Steelers Club and St George District Rugby League Football Club are separate entities to the St George Illawarra Dragons football club, and as such their memberships are separate to Red V Membership.

Red V membership directly supports the team on the field and may include games access and member-exclusive merchandise.

For more information on St George Leagues Club membership, please call (02) 9587 1022 or visit https://stgeorge.org.au/.

For more information on Steelers Club membership, please call (02) 4227 2255 or visit https://steelers.com.au/membership.

Membership pack and card

Do I get a confirmation email after purchasing membership?

Following successful processing of membership, the primary account holder will receive an email receipt to confirm it has been processed. If you do not receive an email receipt within 24 hours of purchasing your membership, please contact us.

What do I get in my Red V member pack?

All ticketed members will receive either an adult or junior pack. This will be distributed based on the member's date of birth, with all members over the age of 14 receiving an adult pack, and all junior Members aged 14 or younger, plus family juniors, receiving a junior pack.

  • Adult pack: Red V adult cap, core pack (key ring, lanyard and car sticker), 2020 NRL Dragons draw fridge magnet, membership card
  • Junior pack: Red V youth cap, lanyard, sticker sheet, slap band, membership card

All non-ticketed Members will receive individual benefits according to the package purchased:

  • Dragons Faithful: Red V adult cap, core pack (key ring, lanyard and car sticker), 2020 NRL Dragons draw fridge magnet, membership card
  • Junior Dragon: Red V youth cap, lanyard, sticker sheet, slap band, membership card
  • Toddler Dragon: Toddler certificate, bucket hat, sticker sheet
  • Baby Dragon: Baby certificate, beanie, car sticker

How long will it take to receive my membership pack?

Membership cards and packs are posted in regular scheduled batches, and are lodged with Australia Post approximately four weeks from the date of purchase. Please note that delivery for 2020 memberships will commence from December 2019. Once your pack is lodged, you will receive an email with tracking details.

Please note that membership packs are unable to be collected as they are prepared off-site.

Will I get my membership before Christmas?

Memberships purchased by December 1, 2019 will be lodged with Australia Post prior to Christmas.

Once packs are lodged for postage then timelines are out of the Dragons' direct control. Every attempt will be made to deliver packs prior to Christmas, however due to external factors pre-Christmas delivery cannot be guaranteed.

Can I gift a membership for someone else?

If you're purchasing for someone else, you can download and print a gift certificate to present to the gift recipient prior to delivery of the membership pack. Gift certificates have no monetary value and should only be downloaded after purchase. Download a gift certificate here.

Please note that the purchase confirmation email will be sent to the email address on the order upon processing. You may want to use your own email address to keep the gift as a surprise, and then change it to the recipient’s after they have received their gift. Remember to enter the name of the member in the account details.

What do I do if I’ve lost my membership card?

Contact us prior to game day to organise a replacement card or emailed paper tickets. We remind you to take care of your card as replacement cards incur a $30 reprinting fee.

Payment

Can I pay for my membership in monthly installments?

Yes – members can choose to pay for memberships in equal monthly instalments. All members who choose to pay by instalments must have their membership paid in full by September 17, 2020 and enter into an agreement with Debitsuccess Pty Ltd. Terms and Conditions apply.

All members who choose this payment method will incur an initial $5 set up fee and 3.09% transaction pee per instalment. Penalty fees of $10 will apply for any missed payment. Please be aware that continued missed payments may result in membership being suspended and the amount owing being sent to debt collection.

What is a rolling renewal?

Members have the option to opt-in to a ‘rolling renewal’ with their membership order – meaning their membership order is automatically renewed into the same package for subsequent seasons, at the updated and relevant price, using the same payment details as the previous season unless advised otherwise.

Rolling renewals are available for memberships on both full payment and monthly instalments. Please note that rolling renewals are automatically applied to all members paying by monthly instalments. We advise members to contact us to keep their payment details up to date to ensure a smooth renewal. Members can opt-out at any time after purchase, but note this will only take affect after the current season membership payment is completed in full.

For more information, please refer to membership terms and conditions here.

What is the 'service and handling fee’?

The Reserve Bank of Australia (RBA) released its final standard for the scheme rules relating to 'Merchant Pricing for Credit, Debit and Prepaid Card Transactions' in 2016. The standard is part of a new regulatory framework which was inserted into the Competition and Consumer Act 2010 (CCA). The changes affect how Ticketek, acting as the membership ticketing agent for the Dragons, surcharges customers who pay for memberships through any sales channel.

All payment methods are now treated equally and all membership orders will incur a service and handling fee of $3.95. The service and handling fee will be the same regardless of the number of packages purchased in each order or method of payment.

Seating allocations and requests

How do I apply for disabled seating?

Members who require disabled seating should include their specific seating requirements in their membership application at the time of purchase. This should include the need for a wheelchair space and, if required, a carer seat located adjacent to the person with the disability.

How do I make a seat request?

Members who purchase a ticketed membership with reserved seating (bronze, silver and gold) are able to request seating when purchasing membership. This can be done via the specified seat request section on the 2020 application form, via the specified seating preferences section on the checkout page when purchasing online, or with staff directly over the phone or in person.

Please note that all seating is dependent on availability and we will do our best to accommodate your request. Should we be unable to accommodate your request, you will be contacted with an alternative seating option. If you are unsatisfied with a seat offered to you, you will be entitled with a refund for that seat.

What if I want to sit with friends/family?

Memberships purchased under the same order will automatically be allocated together.

Memberships purchased under separate orders require a seating request if they are to be allocated together. Please include all member details in your application if you wish to be seated with others.

Can I see if my seating request is granted before paying for my membership?

Seating allocations can only occur once an order has been paid, so a request cannot be placed prior to purchase. Seats are not able to be put on hold prior to membership purchase.

I'm a renewing member, can I keep my 2019 seat?

All 2019 members will be able to keep their seating allocation if they renew their membership before the same seat renewal deadline of close of business on October 21, 2019.

Any 2019 members who renews after the same seat renewal deadline has passed will be allocated their 2019 seat if it is still available, however availability cannot be guaranteed. The Dragons do, however, reserve the right to move member/s up to three (3) seats in order to better satisfy seating requests. In these circumstances the member may not be contacted by the club.

If renewing members submit a seat request before the same seat renewal deadline, they will be included in the seating allocation process which occurs in November. If your seat request is unsuccessful, you will be allocated your 2019 seating. The seating allocation process takes an extended period of time, and members will only be contacted if required. Members can expect their seats to be allocated by the end of November for memberships purchased prior to October 21, 2019.

Please note we cannot distribute membership packs until your seating allocation is confirmed.

How do I check what seats are available for a new membership?

Prior to the renewal deadline of October 21, 2019, we are unable to see what seats may be available for new purchase.

After the initial seating allocation process, membership staff will be able to assist with seating allocation questions, however this is not a guarantee that you will be able to secure any given seats.

There was an empty seat near me last year, can I purchase that seat as a membership?

If the seat was not allocated to a member in 2019, and the seat is not yet renewed, you can request that seat. There are, however, some cases where members have purchased a reserved seat but were unable to attend a given game. Given that the member has purchased their seat for the season, their seat is unable to be sold to other members or to casual ticket purchasers, so any requests cannot be guaranteed.

My friend is not renewing their membership, can I transfer their seat into my name?

Yes you can, we simply require written approval from the original member requesting to transfer the seat into another name. Please email redv@dragons.com.au with this information.

Ticketing

Do I receive a discount on tickets as a Red V member?

Red V members exclusively receive 20 per cent off pre-purchased Dragons home game tickets and discounts off selected away games. Information on the discount code is printed on membership cards and included regularly in member emails from redv@dragons.com.au.

Do I receive priority booking periods to NRL ticketed events (e.g. NRL grand final) as a Red V member?

Members will receive exclusive priority booking periods for NRL ticketing events, including (but not limited to): All Stars, State of Origin, Test matches, and NRL grand final.

Members are advised to keep up to date with their Red V emails to receive all related ticket offers and discounts.

Can I upgrade my membership ticket for one game?

Red V members are able to upgrade the seating category on their membership. This can only occur on game day by visiting the box office where tickets can be purchased, and is dependent on availability. A member must present their membership card in order to upgrade their membership, and pay $10 per category upgrade (e.g. silver to gold will cost $10, general admission to gold will cost $30).

If I can't make it to a game, can I give my membership to someone else to use?

If for any reason you are unable to attend a Dragons home game that is covered by your membership, you may give your membership card to someone else to use.

Please be aware that the transferal of a membership for game day entry is subject to the membership classification (i.e. an adult can’t enter on a concession or junior membership) and this cannot be upgraded to gain entry to an individual game.